If your ticket won't scan at the festival entrance, don't panic. Our team will work with you to identify the issue and get you through the gate as quickly as possible.
Before you reach the gate
- Make sure you're using the most recent version of your ticket.
- Increase your phone's screen brightness if you're using a digital ticket.
- Ensure your QR code is fully visible and not cracked, cropped or covered.
- Have your valid photo ID ready to match the name on your ticket.
Important information
- Tickets can only be used once. If your ticket has already been scanned, it won't be valid for entry again.
- Tickets must match the name of the person attending the festival.
- Screenshots or damaged QR codes may not scan correctly.
- If you're unable to access your ticket, you can log in to your Moshtix account to retrieve it.
Need help?
If your ticket still won't scan, please speak to a member of the Rhythm & Vines entry team. They can verify your booking and advise you on the next steps.
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