If you bought multiple tickets, each ticket has its own unique ticket number and QR code.
When you top up online through Wayver, the credit is linked to the specific Moshtix ticket number or QR code you enter during the top-up process. When that ticket is redeemed at the festival, the credit will be loaded onto the wristband issued for that ticket.
How to check
Before topping up, make sure you are using the correct Moshtix ticket number, not your Order ID.
If you are managing multiple tickets, we recommend checking each ticket carefully and keeping a note of which person is using each ticket before completing any online top-ups.
Important information
- Online top-ups are linked to individual tickets, not the full order.
- Each ticket has its own unique ticket number and QR code.
- If you enter the wrong ticket number, the credit may be linked to the wrong ticket.
- Once a ticket is redeemed at the festival, the linked Wayver balance will load onto the wristband issued for that ticket.
- If you have sold or transferred a ticket, check whether it has been topped up before passing it on.
Need help?
If you’re unsure which ticket has been topped up, check your Wayver account before arriving or contact Wayver support at info@wayver.io.