If you topped up online before the festival but the credit is not showing on your wristband, please visit a Wayver Top-Up booth or Festival Bank onsite.
Online top-ups are linked to the specific Moshtix ticket number or QR code used during the top-up process. When that ticket is scanned at the festival, the linked credit should load onto the wristband issued for that ticket.
Things to check
- Make sure the ticket you topped up is the same ticket that was scanned at entry.
- Check your Wayver account for the badge linked to your topped-up ticket.
- Confirm the Moshtix ticket number used for the top-up, not the Order ID.
- Have your ticket, wristband, and Wayver top-up details ready when speaking to the Wayver team.
Important information
- Online top-ups are linked to individual tickets, not the full order.
- If the wrong ticket number was entered, the credit may be linked to a different ticket.
- Once your ticket has been redeemed and your wristband has been issued, online top-ups are no longer available for that ticket.
- Any further top-ups after check-in must be made at an onsite Wayver Top-Up booth.
- Wayver staff can help check whether your online top-up has been linked correctly.
Need help?
Visit a Wayver Top-Up booth or Festival Bank onsite. For Wayver support, contact info@wayver.io.