If you have topped up your ticket online through Wayver and then sold your ticket, you’ll need to contact Wayver before the ticket is used at the festival.
Online top-ups are linked to the specific Moshtix ticket number or QR code entered during the top-up process. When that ticket is scanned at the festival, the linked Wayver credit will load onto the wristband issued for that ticket.
Important information
- Online top-ups are linked to individual tickets, not the full order.
- If you sell a ticket that has already been topped up, the credit may still be linked to that ticket.
- If the new ticket holder scans the ticket at entry, the linked credit may load onto their wristband.
- You should resolve any online top-up issues before passing the ticket on to someone else.
- Rhythm & Vines cannot refund Wayver balances directly.
- Refunds and balance issues are managed by Wayver.
What should I do?
Contact Wayver as soon as possible with your ticket details and top-up information.
Please include:
- Your full name.
- The Moshtix ticket number that was topped up.
- The email address used for your Wayver account.
- Any Wayver top-up confirmation or payment details.
- Details of whether the ticket has already been sold or used.
Need help?
For Wayver refund support, please contact info@wayver.io.