PLEASE NOTE THE BELOW GUIDELINES MAY CHANGE
Each year, Rhythm and Vines and our ticketing partner MOSHTIX work hard to provide a safe and fair TICKET RETURN and TICKET RESALE process.
NO REFUND POLICY
The festival operates a firm NO REFUND policy. This is a standard industry practice that provides certainty for event organisers in planning their events. Additionally, we require names on tickets to match the ID of the person attending the festival. This safety feature, implemented over several years, further reduces scammers and scalpers taking advantage of Rhythm and Vines attendees, and provides additional liquor licencing benefits at the festival gate.
WHAT ARE YOUR OPTIONS IF YOU CAN NO LONGER MAKE RHYTHM AND VINES
If you can no longer make Rhythm and Vines, the festival have a couple of options available for you to potentially* help you pass on your ticket to someone else. They are:
- TICKET RESALE
- TICKET RETURN
FEES APPLY
*If tickets are not successfully sold via TICKET RETURN or TICKET RESALE, the festival’s No Refund Policy applies.
TICKET RESALE | AVAILABLE NOW
TICKET RESALE allows attendees who can no longer attend to sell their ticket directly to a friend or acquaintance via a unique link.
- Ticket Resale is not available for Comp, Comp by Donation, Volunteer or Industry Tickets.
- If you purchased one of our deposit tickets earlier in the year, please contact Moshtix for further instructions on how to list your ticket for resale.
- Ticket Resale is NOT available for Accommodation packages purchased via the Rhythm and Vines website. This is for Glamping, Prem-Tent, Hotel or Motel packages. Contact our Premium Services team for your options: hello@rhythmandvines.co.nz
TICKET RETURN | AVAILABLE ONCE FESTIVAL ALLOCATION IS EXHAUSTED
TICKET RETURN allows attendees who can no longer attend the festival to list their ticket for return through the main ticketing event, providing a safe place for new buyers to secure tickets.
- Ticket Return is NOT available for Comp, Comp by Donation, Volunteer or Industry Tickets
- Ticket Return is NOT available for Accommodation packages purchased via the Rhythm and Vines website. This is for Glamping, Prem-Tent, Hotel or Motel packages. Contact our Premium Services team for your options: hello@rhythmandvines.co.nz
SECURE TICKETS
Moshtix provides a SECURE TICKETS option which we encourage attendees to purchase when buying tickets to the festival.
OTHER TICKETING TIPS
- Tickets are suppressed and will be distributed to ticket holders from Dec 3, 2025
- No name changes are available. Click here for instructions on how to amend your ticket if you've made a genuine mistake, such as misspelling a name or date of birth.
- We encourage you to upgrade your tickets to Secure Tickets. Secure Tickets allow you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to an unforeseen circumstance listed in the Secure Tickets Terms and Conditions. For more info, head here: vines.news/ticketsecure
- If there are no tickets available for your desired campground, we suggest you purchase any others that become available on the Moshtix page. While you won't be able to set up your tent in your friends' campsite, you can visit them or even sleep in their tent if you have a valid onsite camping wristband (the only exception is Premium Camp, which is exclusive to Premium Camp wristbands).
- For Premium Accommodation packages, you may be able to change the names of people within your package up to a certain date. Contact our Premium Services team via our chat or email hello@rhythmandvines.co.nz