Yes, as per the Accommodation Package Terms & Conditions, it is possible to cancel and get a refund.
Here is the process:
- Notify Premium Services in writing that you want to cancel your package by emailing hello@rhythmandvines.co.nz
- Your package will be put back on sale via the R&V website
- There is a $275 cancellation fee
- When your package sells to a new customer, you will be notified via email and your refund processed to the card used for purchase. If you have a new card but are still with the same bank, then your refund will automatically be paid into your account. If you are no longer with the same bank, you will need to contact your former bank and let them know that a refund will be coming through for you, and they will transfer it to you once received.