PLEASE NOTE THE BELOW GUIDELINES MAY CHANGE
Each year, Rhythm and Vines and our ticketing partner MOSHTIX work hard to provide a safe and fair Ticket Return process. Ticket Return allows attendees who can no longer make the festival, list their ticket for return for sale in the main event, and provides a safe place for new buyers of tickets to secure them safely.
Our number 1 focus is to reduce harm from scammers and scalpers ripping off innocent people who simply just want to purchase a ticket to Rhythm and Vines.
The festival operates a firm NO REFUND policy. The No Refund Policy is a standard industry practice to provide certainty for event organisers in planning for events. In addition, we require names on the ticket to match the ID of the person attending the festival. This is an additional safety feature we implemented over a number of years to further reduce scammers and scalpers taking advantage of Rhythm and Vines attendees.
Tuesday, 26 November 2024 10am | Ticketholders are able to login to their Moshtix account and list their Rhythm and Vines tickets for Ticket Return. |
Thursday, 28 November 2024 10am | TICKET RETURN WINDOW OPENS
People will be able to buy tickets in previously sold out campgrounds etc, as Ticket Return tickets are released. |
Sunday, 8 December 2024 11:59pm | TICKET RETURN WINDOW CLOSES*
The Ticket Return window closes and any unsold tickets listed for Ticket Return are returned back to the original owners. |
* Ticket Return may be turned back on for selected Ticket Types after 8 December. |
Moshtix provides a Ticket Secure option which attendees are encouraged to purchase when buying your tickets to the festival.
Ticket Return becomes available once the initial festival allocation has sold out. Please note that not all tickets will be available for Ticket Return.
HOW TO LIST YOUR TICKET FOR TICKET RETURN
Once Ticket Return is enabled, simply login to your Moshtix account with the same email used to purchase and follow these instructions. Once listed, the ticket will go into a pool of tickets that will be released to the public. Ticket Return Window closes at 11:59pm on December 8. If the ticket remains unsold, the ticket is returned to the ticketholder, who is encouraged to do their best to attend the festival. The No Refund Policy will apply.
TICKET RETURN FOR BOOKATENT PACKAGES IN MEADOW, RHYTHM CAMP AND BASS CAMP
Ticket Return is available for Bookatent packages purchased on Moshtix, however it must be the entire package (can not Ticket Return single tickets within a package).
TICKET RETURN FOR BOOKATENT PACKAGES IN PREMIUM CAMP
Ticket Return is NOT available for Bookatent packages purchased via
Rhythmandvines.co.nz/packages website.
Contact our Premium Services team for options here: hello@rhythmandvines.co.nz
TICKET RETURN IS NOT AVAILABLE FOR COMP, COMP BY DONATION OR INDUSTRY TICKETS.
THE BUYER
Buyers will be able to purchase tickets released via Ticket Return during the Ticket Return period. These tickets are found on the main R&V x Moshtix ticketing page.
NO REFUND POLICY
Reminder that the festival operates a firm NO REFUND POLICY. This is a standard event ticketing policy across the industry to provide certainty for event planners.
WHY CAN’T I SIMPLY CHANGE THE NAME ON THE TICKET?
Again, Rhythm and Vines operates a NO REFUND POLICY. As an additional security measure, we require ticket holders to enter their Full Names on each individual ticket, to ensure that the person attending matches the ID of the attendee at the festival check in. Not only does this make it harder for scammers and scalpers to operate, this also allows us to fulfill our liquor licensing requirements and also helps facilitate our RFID wristband technology, which offers a range of benefits including attendee safety.
OTHER TICKETING TIPS
- Tickets are suppressed and are set to be distributed to ticket holders from Dec 3, 2024
- No name changes are available. Click here for instructions on how to make amends to your ticket should you have made a genuine mistake, such as name misspelling or date of birth.
- We encourage you to upgrade your tickets to Secure Tickets. Secure Tickets allow you to apply for a full refund on your order should you, or anyone in your party, be unable to attend due to an unforeseen circumstance listed in the Secure Tickets Terms and Conditions. For more info, head here: vines.news/ticketsecure
- If there are no tickets available for your desired campground, we suggest you purchase any others that become available on the Moshtix page. Whilst you won’t be able to set your tent up in your friends campsite, you will be able to visit them or even sleep in their tent providing you have a valid onsite camping wristband (only exception is Premium Camp which is exclusive to Premium Camp wristbands).
- For Premium Accommodation packages, you may be able to change the name of people within your package up to a certain date. Contact our Premium Services team via our chat or email hello@rhythmandvines.co.nz